Exploring the Difference Between the Perception of the Effectiveness of Provider Communication Across Ethnicity Categories and Education Level
Patient experience has the ability to alter an individual’s perception on the effectiveness of provider communication. Patient experience measures the quality of patient-centered care rather than the general satisfaction of a patient’s doctor visit. The aim of this study was to explore the differences between patient experience and the perception of the effectiveness of provider communication for individuals who are of Hispanic or Latino ethnicity compared to non-Hispanic or Latino Medicaid enrollees. In addition, the study explored the differences between patient experience and the perception of the effectiveness of provider communication for individuals at different levels of educational attainment. The Consumer Assessments of Healthcare Providers and Systems (CAHPS) Adult Medicaid survey data was used to determine if there are differences. The CAHPS is a national standard for collecting and reporting information about patient care experience. A Mann-Whitney U test was used to answer the first research question. A Kruskal-Wallis test was used to answer the second research question. The findings of this study determined a difference between Hispanic and Latinos and non-Hispanic and non-Latinos patient experience and perception of the effectiveness of provider communication. In addition, no difference of patient experience and effectiveness of provider communication was found across different levels of educational attainment.
Thesis submitted in partial fulfillment of the requirements for the degree Master of Public Health
Public Health, Ethnic Studies