Servant Leadership as a Model for Nursing Home Performance Excellence: A Study of Baldrige-Based AHCA/NCAL National Quality Award Recipients
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Nursing homes confront multiple challenges impacting organizational performance outcomes. An anticipated growth in demand for nursing home services, coupled with recent trends and forecasts of numerous nursing home closures, compels the need and opportunity to expand research on nursing home leadership and organizational performance excellence. As nursing homes continue to adapt to growing consumer needs and expectations and strive for competitive advantages in a dynamic, service-driven business environment, studying contemporary leadership theories within an established business performance construct offers insights and implications for nursing home leadership and organizational performance excellence. The purpose of this research study was to investigate the relationship between servant leadership among nursing home administrators and nursing home performance excellence outcomes represented by Baldrige-based AHCA/NCAL National Quality Award recipients. The results of this study indicated that a strong relationship exists between servant leadership among nursing home administrators and nursing home performance excellence. Given the potential negative impacts of nursing home poor performance and closures on local communities including loss of jobs and delays or loss of proximal access to necessary health care services, it is important to better understand the relationship and potential benefits of servant leadership as a model for nursing home performance excellence.