Building a Healthy Work Environment

Abstract

This project aspired to enhance skilled communication and true collaboration within a southern California hospital, translating two of the American Association of Critical-Care Nurses (AACN) Healthy Work Environment standards into practice. Utilizing simulation and role-playing exercises, the project provided healthcare professionals with practical and interactive training designed to improve their communication and collaboration skills. The primary objective was to foster a healthier work environment by equipping staff with the tools to engage in effective team communication and teamwork. The project was implemented in a real-world hospital setting, where participants engaged in various simulated scenarios that reflected common clinical challenges. These exercises allowed staff to practice and refine their communication strategies and collaborative efforts in a safe and controlled environment. Data collected from pre- and post-intervention assessments using the Healthy Work Environment Assessment Tool (HWEAT) by AACN demonstrated significant improvements in communication and collaboration among participants. Additionally, data on medication errors, near misses, Code Blue and Rapid Response Team (RRT) rates, turnover, and workplace incident rates were collected pre- and post-intervention to measure staff satisfaction and patient outcomes. The findings suggest that simulation and role-playing are effective methods for enhancing these critical skills, ultimately contributing to a healthier and more productive work environment. In conclusion, this project highlights the importance of structured, experiential training programs in promoting the AACN's standards of skilled communication and true collaboration. By improving these competencies, healthcare institutions can create more supportive and effective work environments, benefiting both staff and patients.