Understanding the Employee Commitment for Organizational Change: Case of Bureau of Customs Port of NAIA
Date
2023-08
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Abstract
Customs administration is pivotal in supporting a nation’s economic activities and competitive advantages by optimizing revenue collection, enhancing operational paradigms, and facilitating trade while managing risks. Customs administrations also implement varying tariffs, taxation policies, and import/export regulations to effectively respond to global supply and demand fluctuations. The Bureau of Customs (BOC) in the Philippines oversees customs operations through 17 ports, including the Port of Ninoy Aquino International Airport (NAIA). With the recent change in the national government, employee commitment to organizational change becomes crucial for aligning processes with the new government’s objectives. A mixed methods research design involving a survey questionnaire and focus group discussions was employed, and the findings revealed a high level of employee commitment to organizational change, particularly in affective, normative, and continuance commitment. Moreover, employees perceived individual learning, successful implementation, and improved performance as outcomes of organizational change. The study highlighted the significance of affective commitment on individual learning and presented a complementary partial mediation effect of individual learning on improved performance through implementation success. Although some aspects of the adapted conceptual framework were supported, further research is recommended to explore additional variables and strengthen the understanding of organizational commitment to change.
Description
A dissertation submitted in partial fulfillment of the requirements for the degree Doctor of Business Administration
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Business Administration, Behavioral Psychology